Privacy Policy

How we protect and handle your personal information

Introduction

Welcome to our department ("we," "our," or "us"). We respect your privacy and are committed to protecting your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Financial Information: Debt details, income, expenditure, and other relevant financial data.
  • Technical Data: IP address, browser type, operating system, and other technical details collected via cookies.
  • Communication Data: Records of your correspondence with us.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our debt management advice.
  • To communicate with you regarding your inquiries and services.
  • To comply with legal obligations and regulatory requirements.
  • To analyze website performance and enhance user experience.
  • To send you updates, or marketing materials (you can opt out at any time).

How We Share Your Information

We do not sell your data. However, we may share your information with:

  • Trusted third-party service providers ho assist in delivering our solutions and advice (e.g., payment processors, analytics, and service providers).
  • Regulatory authorities if required by law or to protect our legal interests.
  • Business partners where necessary to provide financial support services (with your consent).

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. These cookies may track:

  • Website traffic and user behavior.
  • Session preferences to improve website functionality.
  • You can manage cookie preferences through your browser settings.

Data Security

We implement security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we encourage users to take appropriate security measures when sharing personal information.

Your Rights

Under UK and Northern Ireland data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your personal data (subject to legal obligations).
  • Withdraw consent for data processing (where applicable).
  • Object to certain data processing activities.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically.